Account & Billing
A- Please complete our Credit Application form and return it to ar@hawkusa.com. The review process takes approximately 48 hours. In the meantime, orders can be placed with credit card.
A- This is a simple matter of your online account being linked with our ERP system. Please contact us via phone: (800) 843-4295 or send an email to contact@hawkusa.com to have your account updated.
A- Hawk charges sales tax to everyone in Illinois and Wisconsin for whom we do not have a valid resale certificate for. If you are tax exempt, please forward your IL CRT-61 or WIS S-211 certificate to ar@hawkusa.com. Once your form has been validated your order and account will be updated.
A- Invoices are located under the “My Account” section when logged in on our website. You can also request copies from our A/R department via phone: (800) 843-4295 or email: ar@hawkusa.com.
Placing Orders
A- Yes, while our website is limited to accepting orders for North America, orders can be placed with our sales team via phone: (800) 843-4295 or email: sales@hawkusa.com
A- Upon placing an order on our website you will receive two emails. The first email confirms that your order is being processed. The second provides the order details including the request/promise dates for each item ordered.
A- If any items on your order are not in stock, we will hold your order until all items can be delivered in one shipment. By default items placed on order are not consolidated and will ship as they become available.
A- We can provide a Manufacturer C of C for most products. Please submit this request when placing your order via web, phone or email.
A- Some products come in a specified quantity or length from the manufacturer. They may not be available for sale in quantities below certain levels since it is not economical to package them in smaller quantities. There may be exceptions, i.e. when available stock is lower than listed minimums and multiples.
A- Actual item images are not always available. Product group or series images are displayed when item images cannot be.
A- This phrase is displayed when an item is available for purchase but is not available for immediate shipment.
Managing your Orders
A- You can check your order status or expedite your order through our Customer Service department via phone: (800) 843-4295 or email: customerservice@hawkusa.com
A- Our sales team is standing by to assist you, simply contact them via phone: (800) 843-4295 or email: sales@hawkusa.com.
A- Request dates are the dates in which you would like the product to ship. Promise dates are the estimated dates when product is due to ship from the warehouse(s).
A- Due to our efficiency, it may not be possible to prevent delivery once the order has been placed. Please contact us via phone: (800) 843-4295 or email: contact@hawkusa.com to discuss this possibility.
A- You may return most new unopened items within 30 days of delivery, but there are some exceptions.
Special orders, non-stocked items and those sold as “Non-Cancelable/Non-Returnable” cannot be returned. Review and complete our Request for Return form for further details.
Shipping & Delivery
A- We offer several delivery options including ground, 2-day, 3-day and overnight service via FedEx and UPS. Oversized and/or heavy items may be shipped via a LTL carrier. If there is a specific carrier you would prefer to use, that is not listed, please contact our sales team via phone: (800) 843-4295 or email: sales@hawkusa.com
A- Yes. You can enter your account number during checkout.
A- In stock items will typically ship same-day or next-day depending on the warehouse it is shipping from. Occasionally an item may be delayed if a warehouse transfer or consolidation is necessary.
A- When your order has been shipped you will receive an email that includes both a copy of your invoice and tracking number.
A- If the product was shipped using your account number contact the carrier directly. If not, contact our Customer Service department via phone: (800) 843-4295 or email: customerservice@hawkusa.com.
System Upgrade 2023
For Chrome Users:
1. On your computer, open Chrome Setting.
2. At the top right, click More Settings .
3. Click Privacy and security. Cookies and other site data.
4. Click See all site data and permissions.
5. At the top right, search for the website's name.
6. To the right of the site, click Remove .
7. To confirm, click Clear.
Clear, allow, & manage cookies in Chrome - Computer - Google Chrome Help
For Safari Users:
1. In the Safari app on your Mac, choose Safari > Settings, then click Privacy.
The Privacy pane of Safari settings.
2. Click Manage Website Data.
3. Select one or more websites, then click Remove or Remove All.
Removing the data may reduce tracking, but may also log you out of websites or change website behavior.
Clear cookies in Safari on Mac
For Firefox Users:
1. Go to a website that requires cookies.
2. Accept the cookies.
3. Tap the Padlock Lock icon in the search bar.
4. Tap Clear cookies and site data.
5. Tap Delete.
6. Reload the website and you should see the prompt requesting you to accept cookies shown again.
Clear cookies and website data for a single domain in Firefox for Android | Firefox for Android Help
For Microsoft Edge Users:
1. In Edge, select Settings and more > Settings > Cookies and site permissions.
2. Under Cookies and data stored, select Manage and delete cookies and site data > See all cookies and site data and search for the site whose cookies you want to delete.
3. Select the down arrow to the right of the site whose cookies you want to delete and select Delete .